Billing FAQs (Legacy)
This page includes FAQ entries for the old billing models. If in doubt regarding billing please check with your customer support representative.
Q: What are asset operations? What functions make up asset operations?
note
The Employee and Asset Operations (AO) billing model is deprecated for new customers
Asset operations for the JupiterOne security platform is defined as the cumulative count over a month of the changes to the J1 graph: create, delete, and update operations for entities and relationships.
The following is the full list of asset operation functions that count towards the asset operations total:
- create_entity
- update_entity
- delete_entity
- remap_entity
- create_relationship
- update_relationship
- create_mapped_relationship
- delete_relationship
- delete_integration
Q: What is the billable entities licensing model? What are entities? And how are they counted for usage/billing?
note
The Billable Entities (BE) model is deprecated for new customers
Prior to 2023, JupiterOne used the billable entities licensing model. This model is now deprecated and the asset operations model applies going forward.
The billable entities model counted the number of entities under management in the JupiterOne account.
An entity is a node stored in the JupiterOne graph database. Entities typically come from an integration. They can also be added via the Asset Inventory web app or API (custom scripts).
Each entity represents an object from your organization's digital operational environment. Examples include an AWS EC2 instance, RDS DB cluster, RDS DB instance, IAM role, IAM policy, user endpoint, etc.
The following entities are not counted for billing/usage calculation:
Mapped Entities -- these are entities with
_source='system-mapper'property. These are entities derived by the JupiterOne Mapper, such as an external Network or Host entity created because a security group contains a rule pointing to it.System Internal Entities -- these are entities with
_source='system-internal'property. These are internal JupiterOne system/app generated resources that are mapped to the graph as entities, such ascompliance_standard,compliance_requirement, etc.Findings and PRs -- these entities are considered "event-like" and not true resources in an digital operating environment, therefore they are not being counted for usage/billing purpose.
Images, NetworkInterfaces, and IpAddress -- these entities are also not counted against the usage or billing.
Records and DomainRecords -- records such as DNS records, Jira issues are not considered as billable.
Billable entities count is averaged daily, and again monthly. This can be viewed by going to Settings -> Account Management in the JupiterOne web UI.
note
There is a soft-limit on non-billable entities. Depending on your JupiterOne subscription plan, the soft-limit is 2x, 5x or 10x of the total billable entities limit.
For example, if your purchased the Enterprise Premier plan with 50,000 billable entities, you can have up to 500,000 non-billable entities.
You can also run the following query in your account to get a live count of your billable entities:
FIND * WITH _source !^= "system-"
AND _class != ("Finding" OR "PR" OR "Image" OR "NetworkInterface" OR "IpAddress" OR "Record" OR "DomainRecord") AS e
RETURN COUNT(e) AS billableEntityCount
Billable entities table
note
This table is not exhaustive, it only indicates examples of the most common classes and their billable status.
| Entity | Description | Billable |
|---|---|---|
AccessKey | A key used to grant access, such as ssh-key, access-key, api-key/token, mfa-token/device, etc. | Yes |
AccessPolicy | A policy for access control assigned to a Host, Role, User, UserGroup, or Service. | Yes |
AccessRole | An access control role mapped to a Principal (e.g. user, group, or service). | Yes |
Account | An organizational account for a service or a set of services (e.g. AWS, Okta, Bitbucket Team, Google G-Suite account, Apple Developer Account). Each Account should be connected to a Service.Description | Yes |
Application | A software product or application. | Yes |
ApplicationEndpoint | An application endpoint is a program interface that either initiates or receives a request, such as an API. | Yes |
Assessment | An object to represent an assessment, including both compliance assessment such as a HIPAA Risk Assessment or a technical assessment such as a Penetration Testing. Each assessment should have findings (e.g. Vulnerability or Risk) associated. | Yes |
Attacker | An attacker or threat actor. | Yes |
Backup | A specific repository or data store containing backup data. | Yes |
Certificate | A digital Certificate such as an SSL or S/MIME certificate. | Yes |
Channel | A communication channel, such as a Slack channel or AWS SNS topic. | Yes |
Cluster | A cluster of compute or database resources/workloads. | Yes |
CodeCommit | A code commit to a repo. The commit id is captured in the _id property of the Entity. | No |
CodeDeploy | A code deploy job. | Yes |
CodeModule | A software module. Such as an npm_module or java_library. | Yes |
CodeRepo | A source code repository. A CodeRepo is also a DataRepository therefore should carry all the required properties of DataRepository. | Yes |
CodeReview | A code review record. | Yes |
Configuration | A Configuration contains definitions that describe a resource such as a Task, Deployment or Workload. For example, an aws_ecs_task_definition is a Configuration. | Yes |
Container | A standard unit of software that packages up code and all its dependencies and configurations. | Yes |
Control | A security or IT Control. A control can be implemented by a vendor/service, a person/team, a program/process, an automation code/script/configuration, or a system/host/device. Therefore, this is most likely an additional Class applied to a Service (e.g. Okta SSO), a Device (e.g. a physical firewall), or a HostAgent (e.g. Carbon Black CbDefense Agent). Controls are mapped to security policy procedures and compliance standards/requirements. | Yes |
ControlPolicy | An technical or operational policy with rules that govern (or enforce, evaluate, monitor) a security control. | Yes |
CryptoKey | A key used to perform cryptographic functions, such as an encryption key. | Yes |
DataObject | An individual data object, such as an aws-s3-object, sharepoint-document, source-code, or a file (on disk). The exact data type is described in the _type property of the Entity. | No |
DataStore | A virtual repository where data is stored, such as aws-s3-bucket, aws-rds-cluster, aws-dynamodb-table, bitbucket-repo, sharepoint-site, docker-registry. The exact type is described in the _type property of the Entity. | Yes |
Database | A database cluster/instance. | Yes |
Deployment | A deployment of code, application, infrastructure or service. For example, a Kubernetes deployment. An auto scaling group is also considered a deployment. | Yes |
Device | A physical device or media, such as a server, laptop, workstation, smartphone, tablet, router, firewall, switch, wifi-access-point, usb-drive, etc. The exact data type is described in the _type property of the Entity. | Yes |
Directory | Directory, such as LDAP or Active Directory. | Yes |
Disk | A disk storage device such as an AWS EBS volume | Yes |
Document | A document or data object. | No |
Domain | An internet domain. | Yes |
DomainRecord | The DNS Record of a Domain Zone. | No |
DomainZone | The DNS Zone of an Internet Domain. | Yes |
Finding | A security finding, which may be a vulnerability or just an informative issue. A single finding may impact one or more resources. The IMPACTS relationship between the Vulnerability and the resource entity that was impacted serves as the record of the finding. The IMPACTS relationship carries properties such as 'identifiedOn', 'remediatedOn', 'remediationDueOn', 'issueLink', etc. | No |
Firewall | A piece of hardware or software that protects a network/host/application. | Yes |
Framework | An object to represent a standard compliance or technical security framework. | Yes |
Function | A virtual application function. For example, an aws_lambda_function, azure_function, or google_cloud_function | Yes |
Gateway | A gateway/proxy that can be a system/appliance or software service, such as a network router or application gateway. | Yes |
Group | A defined, generic group of Entities. This could represent a group of Resources, Users, Workloads, DataRepositories, etc. | Yes |
Host | A compute instance that itself owns a whole network stack and serves as an environment for workloads. Typically it runs an operating system. The exact host type is described in the _type property of the Entity. The UUID of the host should be captured in the _id property of the Entity | Yes |
HostAgent | A software agent or sensor that runs on a host/endpoint. | Yes |
Image | A system image. For example, an AWS AMI (Amazon Machine Image). | No |
Incident | An operational or security incident. | Yes |
Internet | The Internet node in the graph. There should be only one Internet node. | No |
IpAddress | An re-assignable IpAddress resource entity. Do not create an entity for an IP Address configured on a Host. Use this only if the IP Address is a reusable resource, such as an Elastic IP Address object in AWS. | No |
Key | An ssh-key, access-key, api-key/token, pgp-key, etc. | Yes |
Logs | A specific repository or destination containing application, network, or system logs. | Yes |
Module | A software or hardware module. Such as an npm_module or java_library. | Yes |
Network | A network, such as an aws-vpc, aws-subnet, cisco-meraki-vlan. | Yes |
NetworkEndpoint | A network endpoint for connecting to or accessing network resources. For example, NFS mount targets or VPN endpoints. | Yes |
NetworkInterface | An re-assignable software defined network interface resource entity. Do not create an entity for a network interface configured on a Host. Use this only if the network interface is a reusable resource, such as an Elastic Network Interface object in AWS. | No |
Organization | An organization, such as a company (e.g. JupiterOne) or a business unit (e.g. HR). An organization can be internal or external. Note that there is a more specific Vendor class. | Yes |
PR | A pull request. | No |
PasswordPolicy | A password policy is a specific Ruleset. It is separately defined because of its pervasive usage across digital environments and the well known properties (such as length and complexity) unique to a password policy. | Yes |
Person | An entity that represents an actual person, such as an employee of an organization. | Yes |
Policy | A written policy documentation. | Yes |
Procedure | A written procedure and control documentation. A Procedure typically IMPLEMENTS a parent Policy. An actual Control further IMPLEMENTS a Procedure. | Yes |
Process | A compute process -- i.e. an instance of a computer program / software application that is being executed by one or many threads. This is NOT a program level operational process (i.e. a Procedure). | Yes |
Product | A product developed by the organization, such as a software product. | Yes |
Program | A program. For example, a bug bounty/vuln disclosure program. | Yes |
Project | A software development project. Can be used for other generic projects as well but the defined properties are geared towards software development projects. | Yes |
Queue | A scheduling queue of computing processes or devices. | Yes |
Record | A DNS record; or an official record (e.g. Risk); or a written document (e.g. Policy/Procedure); or a reference (e.g. Vulnerability/Weakness). The exact record type is captured in the _type property of the Entity. | No |
Repository | A repository that contains resources. For example, a Docker container registry repository hosting Docker container images. | Yes |
Requirement | An individual requirement for security, compliance, regulation or design. | Yes |
Resource | A generic assignable resource. A resource is typically non-functional by itself unless used by or attached to a host or workload. | Yes |
Review | A review record. | Yes |
Risk | An object that represents an identified Risk as the result of an Assessment. The collection of Risk objects in JupiterOne make up the Risk Register. A Control may have a MITIGATES relationship to a Risk. | Ye |
Root | The root node in the graph. There should be only one Root node per organization account. | Yes |
Rule | An operational or configuration compliance rule, often part of a Ruleset. | Yes |
Ruleset | An operational or configuration compliance ruleset with rules that govern (or enforce, evaluate, monitor) a security control or IT system. | Yes |
Scanner | A system vulnerability, application code or network infrastructure scanner. | Yes |
Secret | A configuration item representing a secret token of some form. | Yes |
Section | An object to represent a section such as a compliance section. | Yes |
Service | A service provided by a vendor. | Yes |
Site | The physical location of an organization. A Person (i.e. employee) would typically has a relationship to a Site (i.e. located_at or work_at). Also used as the abstract reference to AWS Regions. | Yes |
Standard | An object to represent a standard such as a compliance or technical standard. | Yes |
Subscription | A subscription to a service or channel. | Yes |
Task | A computational task. Examples include AWS Batch Job, ECS Task, etc. | Yes |
Team | A team consists of multiple member Person entities. For example, the Development team or the Security team. | Yes |
ThreatIntel | Threat intelligence captures information collected from vulnerability risk analysis by those with substantive expertise and access to all-source information. Threat intelligence helps a security professional determine the risk of a vulnerability finding to their organization. | Yes |
Training | A training module, such as a security awareness training or secure development training. | Yes |
User | A user account/login to access certain systems and/or services. Examples include okta-user, aws-iam-user, ssh-user, local-user (on a host), etc. | Yes |
UserGroup | A user group, typically associated with some type of access control, such as a group in Okta or in Office365. If a UserGroup has an access policy attached, and all member Users of the UserGroup would inherit the policy. | Yes |
Vault | A collection of secrets such as a key ring | Yes |
Vendor | An external organization that is a vendor or service provider. | Yes |
Vulnerability | A security vulnerability (application or system or infrastructure). A single vulnerability may relate to multiple findings and impact multiple resources. The IMPACTS relationship between the Vulnerability and the resource entity that was impacted serves as the record of the finding. The IMPACTS relationship carries properties such as 'identifiedOn', 'remediatedOn', 'remediationDueOn', 'issueLink', etc. | Yes |
Weakness | A security weakness. | Yes |
Workload | A virtual compute instance, it could be an aws-ec2-instance, a docker-container, an aws-lambda-function, an application-process, or a vmware-instance. The exact workload type is described in the _type property of the Entity. | Yes |
| [System Mapped Entities] | Entities with _source='system-mapper' | No |
| [System Internal Entities] | Entities with _source='system-internal' | No |
| [Custom Created Entities] | Entities created with a custom-defined _class or _type | Yes |