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Terms and Conditions

Effective Date: 13/01/2025

These Customer Terms of Service (“Terms”) govern the use of the JupiterOne Jira Integration application ("App") provided by JupiterOne ("we", "our", or "us") on the Atlassian Marketplace for integration with Jira. By installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the App.

1. License Grant​

1.1 License​

We grant you a non-exclusive, non-transferable, revocable license to install and use the App solely for internal business purposes within your organization, subject to the terms of this agreement.

1.2 Usage Restrictions​

You shall not:

  • Sublicense, lease, distribute, transfer, or assign the App.
  • Reverse-engineer, decompile, or disassemble the App.
  • Use the App in any manner that violates applicable laws or regulations.

2. Pricing and Payments​

2.1 Pricing​

The pricing for the App is as stated on the Atlassian Marketplace listing. Pricing may vary depending on the number of users or features selected.

2.2 Payment​

Payments for the App are processed via the Atlassian Marketplace, and you agree to pay the applicable subscription fees in accordance with Atlassian’s payment terms.

2.3 Subscription Term and Renewal​

Subscriptions may be charged on a monthly or annual basis, as selected at the time of purchase. Subscriptions automatically renew unless canceled prior to the renewal date.

2.4 Refund Policy​

Unless required by law, we do not offer refunds for subscription fees, except in cases where the App is found to be non-functional or fails to meet the agreed-upon specifications.

3. Trial Period​

3.1 Trial Period​

If a trial period is offered, you may use the App free of charge for the trial duration specified in the Marketplace listing. After the trial period ends, you will be charged according to the pricing plan selected unless you cancel the subscription before the trial expires.

4. Support and Maintenance​

4.1 Support​

We provide support for the App as specified in the Atlassian Marketplace listing. Support requests can be made by sending an email to support@jupiterone.com, and we will respond to such requests within a reasonable timeframe.

4.2 Updates​

We may provide updates, bug fixes, or new versions of the App. You are responsible for keeping the App up to date, and updates will be made available to you as part of your subscription.

5. Data Privacy and Security​

5.1 Data Collection​

The App may collect certain data, including but not limited to usage statistics, error logs, and other information necessary for support and improvement purposes. We will handle all customer data in accordance with our Privacy Policy.

5.2 Data Security​

We implement reasonable security measures to protect your data. However, we do not guarantee that your data will be completely secure.

5.3 Data Usage​

We will not sell or rent your personal data to third parties. We may use aggregated, non-personally identifiable data to improve the App and provide better services.

6. Intellectual Property​

6.1 Ownership​

We retain all rights, titles, and interest in and to the App, including all intellectual property rights. You do not acquire any ownership rights in the App, other than the limited rights expressly granted in these Terms.

6.2 User Content​

You retain ownership of any content you input into the App but grant us a license to use such content to provide the services described in these Terms.

7. Termination​

7.1 Termination by You​

You may terminate your subscription at any time by canceling through the Atlassian Marketplace. Your access to the App will continue until the end of your current billing cycle.

7.2 Termination by Us​

We may terminate or suspend your access to the App at any time if you breach these Terms, fail to make payment, or otherwise engage in conduct that we deem inappropriate.

7.3 Effect of Termination​

Upon termination of this agreement, you must cease using the App and remove it from your Jira instance. Any fees paid up to the date of termination are non-refundable.

8. Limitation of Liability​

8.1 No Warranty​

The App is provided "as-is" without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

8.2 Limitation of Liability​

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from or related to your use of the App.

9. Governing Law and Dispute Resolution​

9.1 Governing Law​

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

9.2 Dispute Resolution​

Any disputes arising out of or in connection with these Terms shall be resolved through [arbitration/mediation] in [Location], in accordance with the rules of [Arbitration Organization].

10. Changes to These Terms​

10.1 Amendments​

We may update these Terms from time to time by posting a new version on the Atlassian Marketplace. You will be notified of significant changes through the App or via email.

10.2 Effective Date​

Any updates to these Terms will become effective on the date they are posted.

11. Miscellaneous​

11.1 Entire Agreement​

These Terms constitute the entire agreement between you and us with respect to the App and supersede all prior agreements, whether written or oral.

11.2 Severability​

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

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