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Visualize Freshservice information, map Freshservice agents to employees, and monitor changes through queries and alerts.



You will need your Freshservice API key to set up this integration. See Freshservice's documentation for more information.

Configuration in JupiterOne

To install the Freshservice integration in JupiterOne, navigate to the Integrations tab in JupiterOne and select Freshservice. Click New Instance to begin configuring your integration.

Creating a configuration requires the following:

  • The Account Name used to identify the Freshservice account in JupiterOne. Ingested entities will have this value stored in tag.AccountName when the AccountName toggle is enabled.

  • Description to assist in identifying the integration instance, if desired.

  • Polling Interval that you feel is sufficient for your monitoring needs. You may leave this as DISABLED and manually execute the integration.

  • Lastly, your Freshservice API Key.

Click Create once all values are provided to finalize the integration.

Next steps

Now that your integration instance has been configured, it will begin running on the polling interval you provided, populating data within JupiterOne. Continue on to our Instance management guide to learn more about working with and editing integration instances.