Jira
- Setup guide
- Privacy Policy
- Terms & Conditions
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Privacy Policy
Updated: January 2025
JupiterOne ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, or services.
Information We Collect
When you interact with our services, we may collect various types of personal data, including but not limited to:
Account Information
We may collect JupiterOne Account identifiable information, such as your Account ID, Region, and API key of the account. We may keep a record of your communications with us and other information you share during the course of the communications.
Usage Data
We may collect information about how you interact with JupiterOne's website, products, or services.
Purpose of Processing
We may use your information for the following purposes:
- Personalize User Experience: To personalize user experience and provide requested services.
- Service Provision: To provide and maintain our services, process transactions, and fulfill your requests.
- Analytics: To analyze user behavior, improve our offerings, and enhance the user experience. To enhance existing user profiles, verify and update information, and enrich the understanding of user preferences and behaviors.
- Security: To protect against unauthorized access, detect and prevent fraudulent activities.
We process your Account data based on one or more of the following legal grounds:
- Consent: When you provide explicit consent for specific processing activities, such as opting out of our marketing communications.
- Contractual Necessity: When processing is necessary for the performance of a contract with you.
- Legal Obligations: When processing is required to comply with legal obligations.
- Legitimate Interests: When processing is based on our legitimate interests and does not override your rights and freedoms.
- Other Purposes: We will process your personal information for other purposes about which we notify you in advance, or for which we receive your consent. In general, we collect and process personal information about you as necessary to provide the products you use, operate our sites and business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests as described in this Privacy Policy and in our notices to you.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.
Cookies and Similar Technologies
We may use cookies and similar technologies to collect information and enhance your experience.
Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy
We may modify or update this Privacy Policy from time to time to reflect changes in our business and practices. Please review this page periodically. Any changes to this Privacy Policy will be indicated by updating the 'Last Updated' date above. For significant modifications, we will provide additional notice or obtain consent as required by applicable law.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@jupiterone.com.
Terms and Conditions
Effective Date: 13/01/2025
These Customer Terms of Service (“Terms”) govern the use of the JupiterOne Jira Integration application ("App") provided by JupiterOne ("we", "our", or "us") on the Atlassian Marketplace for integration with Jira. By installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the App.
1. License Grant
1.1 License
We grant you a non-exclusive, non-transferable, revocable license to install and use the App solely for internal business purposes within your organization, subject to the terms of this agreement.
1.2 Usage Restrictions
You shall not:
- Sublicense, lease, distribute, transfer, or assign the App.
- Reverse-engineer, decompile, or disassemble the App.
- Use the App in any manner that violates applicable laws or regulations.
2. Pricing and Payments
2.1 Pricing
The pricing for the App is as stated on the Atlassian Marketplace listing. Pricing may vary depending on the number of users or features selected.
2.2 Payment
Payments for the App are processed via the Atlassian Marketplace, and you agree to pay the applicable subscription fees in accordance with Atlassian’s payment terms.
2.3 Subscription Term and Renewal
Subscriptions may be charged on a monthly or annual basis, as selected at the time of purchase. Subscriptions automatically renew unless canceled prior to the renewal date.
2.4 Refund Policy
Unless required by law, we do not offer refunds for subscription fees, except in cases where the App is found to be non-functional or fails to meet the agreed-upon specifications.
3. Trial Period
3.1 Trial Period
If a trial period is offered, you may use the App free of charge for the trial duration specified in the Marketplace listing. After the trial period ends, you will be charged according to the pricing plan selected unless you cancel the subscription before the trial expires.
4. Support and Maintenance
4.1 Support
We provide support for the App as specified in the Atlassian Marketplace listing. Support requests can be made by sending an email to support@rosettic.com, and we will respond to such requests within a reasonable timeframe.
4.2 Updates
We may provide updates, bug fixes, or new versions of the App. You are responsible for keeping the App up to date, and updates will be made available to you as part of your subscription.
5. Data Privacy and Security
5.1 Data Collection
The App may collect certain data, including but not limited to usage statistics, error logs, and other information necessary for support and improvement purposes. We will handle all customer data in accordance with our Privacy Policy.
5.2 Data Security
We implement reasonable security measures to protect your data. However, we do not guarantee that your data will be completely secure.
5.3 Data Usage
We will not sell or rent your personal data to third parties. We may use aggregated, non-personally identifiable data to improve the App and provide better services.
6. Intellectual Property
6.1 Ownership
We retain all rights, titles, and interest in and to the App, including all intellectual property rights. You do not acquire any ownership rights in the App, other than the limited rights expressly granted in these Terms.
6.2 User Content
You retain ownership of any content you input into the App but grant us a license to use such content to provide the services described in these Terms.
7. Termination
7.1 Termination by You
You may terminate your subscription at any time by canceling through the Atlassian Marketplace. Your access to the App will continue until the end of your current billing cycle.
7.2 Termination by Us
We may terminate or suspend your access to the App at any time if you breach these Terms, fail to make payment, or otherwise engage in conduct that we deem inappropriate.
7.3 Effect of Termination
Upon termination of this agreement, you must cease using the App and remove it from your Jira instance. Any fees paid up to the date of termination are non-refundable.
8. Limitation of Liability
8.1 No Warranty
The App is provided "as-is" without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
8.2 Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from or related to your use of the App.
9. Governing Law and Dispute Resolution
9.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
9.2 Dispute Resolution
Any disputes arising out of or in connection with these Terms shall be resolved through [arbitration/mediation] in [Location], in accordance with the rules of [Arbitration Organization].
10. Changes to These Terms
10.1 Amendments
We may update these Terms from time to time by posting a new version on the Atlassian Marketplace. You will be notified of significant changes through the App or via email.
10.2 Effective Date
Any updates to these Terms will become effective on the date they are posted.
11. Miscellaneous
11.1 Entire Agreement
These Terms constitute the entire agreement between you and us with respect to the App and supersede all prior agreements, whether written or oral.
11.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.